Frequently Asked Questions

Everything you need to know about EVOC sports gear and services.

What is the standard shipping time for EVOC products?

Orders are typically processed within 24 hours. Standard shipping within the EU takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.

How do I find the right size for a protector backpack?

To ensure maximum safety, your torso length is key. Please refer to our detailed sizing chart on the product page, which explains how to measure from your shoulder to your hip bone.

What is the return policy for EVOC Onlineshop?

We offer a 30-day return policy. Items must be unused, in their original packaging, and with all tags attached to be eligible for a full refund.

Are EVOC products covered by a warranty?

Yes, all our products come with a 24-month warranty against defects in materials and workmanship. This excludes normal wear and tear or damage caused by improper use.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible payment options.

How should I clean and maintain my EVOC bag?

We recommend hand washing your bags with mild soap and cold water. Do not machine wash, tumble dry, or use bleach, as this can damage the technical coatings and protectors.